Note: The university recommends setting up an additional device that is connected to your main Duo mobile account. If you have a second device added to your account, you may never need to use a Lifeline.

Additionally, a Lifeline can only be used to access the NetID management website in case your primary 2FA device(s) is lost, broken, stolen, or otherwise inaccessible. 

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Instructions

1. Visit the 2FA Portal and select Manage Your Account
2. Log in with your NetID and password.
3. Scroll down to the Manage Lifelines found under the "Account Management" section.
4. Click on Add a Lifeline.
5. Choose a name for the device. The name must contain at least three characters. 
6. Enter the phone number for the device being added. 
7. Choose how your Lifeline will receive codes:
   1. Check the box for SMS text message codes (Recommended)
   2. Leave the box unchecked for phones that cannot receive SMS text message codes. (Voice call only)
      
      Before you click Continue, make sure the person you're adding is available to verify their device via a call or text, then select Continue.
       
8. A verification code is sent via text message or voice call (depending on the option you chose earlier).
9. Ask your contact for the code, enter it on your screen, and select Verify.
10. A Success message will appear on your computer.
11. Select Close to complete the process.

This panel provides step-by-step instructions on how to regain access to your account using the Lifeline recovery option when your 2FA device is unavailable.

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Instructions

1. Go to the 2FA Portal and select Forgot Password? 
2. On the next page, enter your information for each field as seen below.
   
   1. Your NetID: This is the first part of your UA email address.
   2. Your ID: The 8-digit code of your Employee ID or Student ID.
   3. Your Date of Birth: month, day, and year.
3. From the list of "Account Recovery Options," select Lifeline.
   
   
   
   
4. Select the Use a Lifeline contact you want (you may have more than one).
5. Your Lifeline contact will receive an authentication code that they must share with you.
6. Enter the code and select Submit. 
7. You are now successfully logged into your account. Please secure your login by choosing one of the following options:
   1. Add a new 2FA device to your account.
   2. Under "Account Management," select Print Bypass Codes to generate a list of backup codes that you can use temporarily until you set up a new device.