Outlook - Adding Multiple Accounts


This article explains how to add additional email accounts to an existing Outlook account.

Overview

As an alternative to turning on email forwarding for an account, it is often best to add the account that you want to forward to your primary Outlook account. This helps prevent issues with the security settings on the receiving account. These security settings may route forwarded emails to your Junk Mail folder.

This is a local device setting and not a global account setting. This means that you must add the account to any device on which you want to use to access it.

Although you can add different types of email accounts to your Outlook account, this article focuses on adding a second Outlook account.

Windows (desktop app)

These instructions demonstrate how to add a second Outlook account using the Outlook desktop application on a Windows machine.

  1. Open Outlook and select File > Add Account.
  2. Enter the email address for the account you wish to add and select Connect.
  3. Enter your password and select Sign in.
  4. Select Next on the following screen.
    1. A prompt to install Microsoft Authenticator appears.
    2. You can use the provided link to download the application or select "I want to set up a different method." (The alternative method is a phone call or text on your phone.)
  5. Leave "Allow my organization to manage my device" unchecked.
  6. Select OK.
  7. Select Done when you see the "Account successfully added" screen.
  8. A prompt to restart Outlook Appears. Select OK.

The new account will appear on the accounts listed on the left side navigation of Outlook after you restart the program.

Windows (desktop app version 20240412005.07)

If you have version 20240412005.07 of the Outlook desktop app, your experience will be slightly different.

Follow these instructions to add a second Outlook account.

  1. Open Outlook and select the Home tab (in the top left.)
  2. Select Add Account from the bottom of the left-side column. (where all your folders appear)
  3. Enter the email address for the account you wish to add and select Continue.
  4. Enter your password and select Sign in.
  5. Select Done when you see the Success! screen.

If you are unable to access the Home tab, you can add an account in Settings.

  1. Select Settings. (gear icon on the top right corner)
  2. Select Accounts from the left side column. (under the Settings header)
  3. Select Email Accounts from the middle column.
  4. Select Add Account from the section to the right.
  5. Enter the email address for the account you wish to add and select Continue.
  6. Enter your password and select Sign in.
macOS (desktop app)

These instructions demonstrate how to add a second Outlook account using the Outlook desktop application on a MAC.

  1. Open Outlook, and select Outlook > Settings > Accounts.
  2. Click on the plus (+) sign in the bottom left corner and select Add an Account.
  3. Enter the email address for the account you wish to add and select Continue.
  4. Enter the password for the account you are adding and select Sign in.
  5. Select Next on the following screen.
    1. A prompt to install Microsoft Authenticator appears.
    2. You can use the provided link to download the application or select "I want to set up a different method." (The alternative method is a phone call or text on your phone.)
  6. Follow the prompts for the method you choose until you see a screen indicating that your account has been added.
  7. Select Done.
Outlook Web App (OWA)

These instructions demonstrate how to add a second Outlook account using the Outlook Web Application (OWA).

  1. Log into Outlook using your @arizona.edu credentials.
  2. Select your profile icon from the top right corner of the screen and select Sign in with a different account.
  3. Select Use another account.
  4. Enter the email address for the account you wish to add and select Next.
  5. Enter the password for the account you are adding and select Sign in.
  6. Select Next on the following screen.
    1. A prompt to install Microsoft Authenticator appears.
    2. You can use the provided link to download the application or select "I want to set up a different method." (The alternative method is a phone call or text on your phone.)
  7. Follow the prompts for the method you choose until you see a screen indicating that your account has been added.

Note: When using OWA, you cannot access both accounts from the same screen. Instead, you must toggle between accounts by repeating steps 2 and 3 and selecting the desired account from the list.

Support Resources

Please contact the 247 Support Center, if you have questions or need assistance with adding your additional accounts.