To see all available information, it is important to make sure you are logged in to the portal with your NetID credentials.

If you are not logged in, you will see the option to Log In in the upper right of the menu bar.

After logging in, you will have additional options that aren't otherwise visible, such as: 

1. Change Calendar (Hubs and Calendars drop-down)
2. Hardware Portal
3. Access Provisioning
4. Switch to ITIL View
5. My Tickets
6. Service Offering Status
7. Your Profile

The portal into ServiceNow is designed to be search-friendly. You can use the global search box to easily locate Catalog Services and Knowledge Base Articles.


While you can browse different areas of ServiceNow to find services, searching by keywords is often the quickest way to locate what you need.

Catalog items are identified by a gear icon next to their search results:


Knowledge articles are identified by the question mark next to the search results: 


Considerations:

1. As a reminder, you must be logged in to see all information available to you.
2. You can adjust your keywords to fine tune your search.
3. You can sort returns by the Knowledge Base (articles) or by Catalog (services) using the Sources menu in the upper left.

Selecting Get Support opens a form where you can provide details to submit an Incident ticket. You must be logged in to view the form.

1.  Select Get Support.
   
    
2. Fill in the required fields (asterisks are required).
3. Select Submit.

To learn more about tracking all problems or incidents you have reported, see View Your Tickets in ServiceNow.

Note: Do not use the form to request NetID password assistance. If you need support with resetting your NetID password, please contact the 24/7 Support Center.

While the portal is designed with a search-first experience in mind, you can also browse the Service Catalog to find the service you need:

1. Select Request Something.
   
    
2. On the next page, select a Category or one of the services listed in the tiles on the right.
   
    
3. Use the Categories dropdown menu to locate the desired service. 
   
    
4. The dark blue buttons in the upper right of most catalog pages let you request services. Their functionality varies depending on the selected service.
   
    
5. For details on tracking your submitted requests, see View Your Tickets in ServiceNow.

Selecting Report Information Security Incident opens a form where you can provide details and submit a ticket to the Information Security team. You must be logged in to view the form.

1. Select Report Information Security Incident.
   
    
2. Fill in the required fields (asterisks are required).
3. Select Submit.

When to use the form?

1. Report stolen/lost University-owned computers or any mobile device that may contain restricted or sensitive data.
2. Attempts (either failed or successful) to gain unauthorized access to a system or its data.
3. Unwanted disruption or denial of service.
4. Unauthorized use of a system for processing or storing data.
5. Changes to system hardware, firmware, or software characteristics without the owner's knowledge, instruction, or consent.

Although the global search highlighted in the Search First panel can help you find knowledge articles, selecting Search the Knowledge Base restricts your search to that section specifically. All users can read knowledge articles, but logging in provides access to additional content related to your role.


Once you select Search the Knowledge Base, you can browse the Top Rated Articles or Most Viewed Articles for popular and highly recommended content.


If you need a new knowledge article created, review the details on the Knowledge-Center Service (KCS) team catalog page.

The Service Offering Status widget, located in the top navigation, provides a visual overview of current, planned, and past outages or service availability for business services over a defined time period. To view the status of a specific service, follow the steps below:

1. Select Service Offering Status.
   
    
2. Review the Current Status and Planned Maintenance sections.
3. Scroll down the page to see details on any outages.
4. Check the color legend to see what each service status means and whether there’s an outage.