This article explains why a softphone from Zoom is the recommended option in the university's phone modernization project.
Zoom softphones can run on a computer allowing you to use the campus network to make calls. Faculty and staff can continue to use their university number without requiring dedicated telephone hardware. UITS provides softphones based on your business needs.
Are you a candidate for Zoom Softphone?
With Zoom softphone, you can easily place, receive, and manage telephone calls using your computer with an internet connection.
Consider using a Zoom softphone if you:
- Work remotely and/or a hybrid schedule
- Change offices regularly or don’t have a permanent office
- Prefer not to have a standard phone on your desk
- Have a lack of wiring in the building
- Don’t share your desk phone with anyone in the department
- Need SMS/Texting capabilities
Visit Zoom Phone - Service Page for Rates and Billing and Support.
Benefits of a Softphone
- No desk phone needed
- Scheduled cutover automatically assigns your number to your account
- Take your business calls with you on any device
- You can add the Zoom phone application to a mobile device without sharing your personal number
- Check your voicemail from anywhere
- Access to voicemail and voicemail transcription
- Transfer from call to video
- Transfer call options
- Contact list availability
- Dial by name directory
- New Softphone features updated with Zoom releases
- Allows for SMS/Texting capabilities
- Better support of remote or hybrid work modality
- Copy/paste dialing, as well as click to dial from email and websites (with proper computer configuration)
- View Call History
- Easily change Outbound Caller ID (especially useful if you have access to make calls from more than just your line)