- Reset Password - Service Portal

This article will guide you through the steps to reset an expired or forgotten NetID password. If you know your current password, then see Change UA NetID Password.

After you reset your password, don't forget that you will need to update it on all of your devices where your NetID account is being used (see relevant panel below).

Instructions

To reset a forgotten or expired NetID password, please follow the instructions outlined below.

Go to the NetID Portal.
Select Forgot Password? from the top right tile.
On the next page, enter your information for each field as seen below.
1. Your NetID: This is the first part of your UA email address
2. Your ID: The 8-digit code of your Employee ID or Student ID
3. Your Date of Birth: month, day, and year.
Select Next.
Select an Account Recovery option from the list of options.
Answer the security question or approve the account verification sent to your device.
Update your password: Once redirected, click Change Password in the "Account Management" section to set your new credentials.
Enter your new password in the two fields and select Next to confirm it.
Once your password is confirmed, you will need to use this password for all NetID authenticated applications and services.

Updating Connected Devices & Applications

Update Your Devices
To avoid the potential for account lockouts after a password change, you must update all connected devices and applications with your new password. We recommend that you address all device and application password updates as soon as possible after changing your NetID password.

Notes:

Password updates may not take effect immediately. Please expect a 5–10 minute delay before services like email are fully synchronized.
See NetID Passwords – What to Do After a Change for details.

UAWiFi Lockouts

Password resets are the most common cause of UAWiFi lockouts. Updating your password on a device that was previously connected to the UAWiFi includes forgetting the network.
See UAWiFi - Updating Your Password for details.

Update Applications and Services
We recommend that you use your new password to re-login to the applications and websites that you use most often.
Visit the Managing Saved Passwords article for guidance and additional information.

Support

If you encounter problems while trying to change your NetID password, or if you would like assistance with the process, please contact the 24/7 IT Support Center.