Admin by Request - User Guide


This article introduces the software called Admin By Request (ABR), which is a security solution for the control and management of local administrative rights on devices (desktops, laptops, etc.).

Those enrolled in an Endpoint Management solution such as Intune or Jamf have the ABR tool installed. This feature temporarily elevates our standard user accounts to administrators. It also provides our Enterprise Support staff with a way to perform administrative tasks and troubleshoot devices.

When to Use ABR

ABR may be needed for software installations and updates or for changing system settings on your workstation. If you get a message asking for administrative privileges to complete a task, ABR may be all you need.

Elevating to be an Administrator using the ABR tool is limited to the immediate task at hand. An elevated session lasts an hour and any task initiated with ABR will be closed once the time has expired. 

Elevate to Admin

This panel provides steps that will guide you through using your ABR tool to elevate to an admin.

Note: Administrative access should be limited to applications that are not located within the Company Portal or the Jamf Application Catalog. 

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  1. Select the arrow in the lower right corner of your desktop taskbar.

    Tray
  2. Click on the green circle with a white check mark (this is the ABR icon).

    ABR button
  3. Select Request administrator access.

    Request Admin by Request
  4. Click YES.

    Verify request
  5. Review the Code of Conduct message and Click OK.

    Code of conduct
  6. The User Account Control screen will populate with your email and prompt a reason for the elevation.

    ABR log in
  7. Input the reason and click OK. 

  8. After selecting OK on the prior screen, your admin session will start. The ABR time-lapse window will appear in the lower right corner of your window

    Count down
End Admin Session

The following steps will walk you through ending your Admin session:

  1. Prior to closing the ABR session, ensure you have fully installed the application on your device.

  2. To close out your ABR session, click Finish in the lower right corner of your taskbar.

    Finish button
  3. If the countdown has disappeared, you can relaunch the time-lapse window. Click on the ABR app in the lower right corner of the taskbar.
Using ABR on a Mac

The following steps will guide you through elevating using your MacOS device. 

  1. Navigate to the top right corner of your screen and click the circle with a check mark.

    ABR button
  2. Click Yes to initiate administrative access, then fill out your reason for elevation.

  3. Once initiated, the system configuration will auto-elevate and log changes for 60 minutes.

  4. Complete the application download and install or any type of action requiring elevation.

  5. Once complete, click Finish in the bottom right corner. 

    Finish button
  6. Click Yes to confirm the completion of your administrator session.

    Note    : The final dialog box may be hidden behind other open windows on your computer.