This article provides information on Zoom Phone options for departments that need services beyond one number per person.

You may also want to review Zoom Phone's Call Delegation feature for sharing lines in the Setting Up Zoom Phone knowledge article.

A Licensed Zoom Phone account (external phone number) is required for:

• both parties in delegated lines
• a common area phone (such as a front desk)
  
• people referred to by an auto receptionist or IVR
• Anyone participating in shared line groups or call queues