Zoom - Download, Sign-In, & Update


This article provides instructions for downloading, signing in, and updating the Zoom application on various devices.

To attend a Zoom session, you must have the Zoom application installed on your device, whether it’s a desktop computer, laptop, tablet, or smartphone.

Download the Zoom App

To download the Zoom application, follow the instructions based on your device type:

  • Laptop or Desktop Computer: Visit the Zoom Download Center to download the Zoom Client for Meetings.
  • Tablet or smartphone: Go to the App Store (for Apple devices) or Google Play store (for Android devices) to download the Zoom app.

Follow the installation steps provided after downloading the application.

Sign In to Zoom App

To sign in to the Zoom app for University of Arizona (UA) Zoom sessions, follow these steps:

  1. Open the Zoom Application: Launch the Zoom app on your device.
  2. Select SSO (Single Sign-On): Choose the SSO option to sign in. Do not use your email address or other sign-in methods, as this could create a free Zoom account tied to your UA email address, which will only have a free license.

     
  3. Enter Your Company Domain: Type arizona for the Company Domain and select Continue.

     
  4. Log In with NetID and Password: A web page will open. Enter your UA NetID and password to complete the login process.
Verify Your Account in the Zoom Application

After signing in, follow these steps to verify you are using the correct account:

  1. Open the Zoom Application: Make sure the app is open and you are signed in.

  2. Check Your Profile Information: Select the profile icon in the top-right corner of the Zoom app. Your name and UA email address should appear next to your profile icon.

  3. Show Email Address: If your email address is not visible, hover over your profile and select Show Email to confirm that you are signed in with the correct UA account.

Update Zoom App

Keeping the Zoom application updated ensures access to the latest features and security improvements. Follow these steps to update Zoom on your device:

For Computers:

  1. Open the Zoom application.
  2. Select your profile picture in the top-right corner.
  3. Select Check for Updates from the dropdown menu.
  4. Follow the prompts to complete the update.

    Profile menu with Check for Updates selected 

For Smartphones and Tablets: Zoom updates are typically installed automatically through the App Store or Google Play Store. Ensure your device settings allow automatic updates for apps.

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Additional Tips

  • Enable Automatic Updates: On computers, you can enable automatic updates for Zoom in the settings menu to ensure you always have the latest version.
  • Check for Mandatory Updates: Occasionally, Zoom releases updates with critical features or security enhancements that require a mandatory update before you can join meetings.
Support

If you encounter issues during the download, installation, sign-in, or update process, please contact the 24/7 Support Center.