WiFi Settings by Device


This article provides the most common device-specific settings for connecting to the university's secure wireless networks - UAWiFi and Eduroam, respectively.

Most Devices (Windows PCs, Macs, etc.)

To connect to UAWiFi, follow these steps:

  1. Navigate to the wireless network settings on your device (differs by device).
  2. Review the available wireless networks.
  3. Choose UAWiFi or eduroam from the available networks.
  4. Use your UA NetID credentials as the username and password.
    1. Note: UA faculty and staff should always use your full email address as your username when logging in to the eduroam network.

If after taking these steps you are still having Wi-Fi connectivity issues, see the Troubleshooting - WiFi (macOS) or Troubleshooting - WiFi (Windows) articles.

Android Devices

To set up UAWiFi or Eduroam on an Android device, you may need to apply the following configuration settings to connect:

  1. Open your Device Settings.
  2. Navigate to Networks and Internet (terms may vary based on version).
  3. Click on Wi-Fi to review your available wireless networks.
  4. Choose UAWiFi or eduroam from the available networks.

Verify or Configure the Following Settings
Ensure the following settings are correctly applied to connect:

Note: UA faculty and staff should always use your full email address as your username when logging in to the eduroam network.

Additional Considerations:

Additional settings for Android 12

The following settings have been reported by Android 12 users to improve connectivity:

Chromebooks

To set up UAWiFi or Eduroam on Chromebooks (or other ChromeOS devices), you may need to apply the following configuration settings to connect:

  1. Navigate to the wireless network settings on your device.
  2. Review the available wireless networks.
  3. Choose UAWiFi or eduroam from the available networks.

 

Verify or Configure the Following Settings

Ensure the following settings are correctly applied to connect to UAWiFi:

  • EAP Method: PEAP
  • Phase 2: MSCHAPV2
  • CA Certificate: Use system certificates
  • Domain: arizona.edu (Some devices do not require a domain to be filled out)
  • Anonymous Identity: Leave empty or set it to your NetID if leaving it empty does not work.
  • Subject Match: Leave blank
  • Subject Alternative Name Match: Leave blank
  • Identity: [your UA NetID]
  • Password: [your UA NetID password]

 

Note: UA faculty and staff should always use your full email address as your username when logging in to the eduroam network.

As a temporary workaround for certificate validation errors, you can select 'Do Not Validate"; however, this bypasses security checks and isn't recommended for ongoing use.

If after taking these steps you are still having Wi-Fi connectivity issues, see Troubleshooting - Chromebook WiFi.

Linux / Raspberry Pi

These settingshave been verified for UAWiFi only - though they may work with the eduroam network if you:

_______________________

Add the following to /etc/wpa_supplicant/wpa_supplicant.conf:

network={
ssid="UAWiFi"
key_mgmt=WPA-EAP
eap=PEAP
identity="NETID"
password="PASSWORD"
domain_suffix_match="arizona.edu"
phase2="auth=MSCHAPV2"
}

If you have issues connecting, try adding this line to /etc/dhcpcd.conf: env wpa_supplicant_driver=wext.

Troubleshooting

Forget The Network
Before advising a user to forget the UAWiFi network (thereby clearing cached credentials), ensure they know the Wi-Fi password, as it will be required to reconnect.

  • iPhone, iPad or Mac
  • Android
    1. Open your Android's Settings app.
    2. Tap Network & internet.
    3. In the Network & internet menu, tap Wi-Fi.
    4. Find the Wi-Fi network you want to forget, then tap the Settings button to the right of it.
    5. Directly under the name of the network, tap the trashcan icon labeled Forget to forget the network.
  • Windows
    1. Click on the WiFi icon in the bottom-right corner of your screen. This will display a list of the networks within your range.
    2. Right-click on the WiFi network you want to remove.
    3. Then click Forget in the pop-up menu. This will immediately remove the WiFi network profile from your system, and you won’t be signed in automatically.

Network Reset
Resetting your network settings can fix several internet problems.

Password Reset
If your password is not working or is expired, you can reset your password.

Restart your Router
Please note that this can only be done if you are on an off-campus network, such as your home network.

  1. Unplug your router.
  2. Wait at least 30 seconds.
  3. Plug your router back in and wait at least two(2) minutes before testing or using your devices.