This article introduces policies that customers are asked to abide by when seeking help from the 24/7 Support Center.

Policies for Walk-in Service

• You must remain with your computer for the duration of your visit.
• Please have both your NetID and CatCard ready when you sign in at the check-in kiosk.
• You may not send anyone else in with your computer.
• You may be required to provide proof of ownership.
• We will not install software without the original media (CD or DVD) and license information (product keys).
• Laptop owners must have the power adapter with them at the time of service.
• Support staff reserves the right to reschedule your service if resolution will take longer than expected.
• Workbench computers are for support staff only.
• Please be courteous to others.
• If your behavior is disruptive, you will be asked to leave.
• Please refrain from using your cell phone while working with a technical consultant.
• No animals are allowed except assistive service animals.
• Campus regulations prohibit bringing bicycles into any building.

Policies for Phone, Chat, and Remote Assistance

• Please have both your NetID and CatCard ready when you call and/or sign in online.
• Phone, Chat, and Remote Assistance are services for UA students, faculty, and staff only. Please do not use your NetID to obtain service for someone outside of the UA.
• Not all issues can be addressed via Phone, Chat, and Remote Assistance; some may require a visit to the 24/7 IT Support Center.
• Please refrain from using your cell phone while working with a technical consultant.
• Support staff reserves the right to reschedule your service if resolution will take longer than expected.